Lucy Pavalock

Lucy Pavalock

Owner & General Manager

Lucy grew up in central New York. After college and several years spent working on campus at SUNY Albany, she took a position in the Berkshires at MCLA, then North Adams State College. After several years of managing the bookstore, she left to join the team at Catamount Pellet Fuel Corp in Adams, Massachusetts. There, she met Carolyn and they worked together through the expansion and eventual dissolution of the corporation. At the end of that era, they formulated their plan to start Custom Business Solutions. Lucy is the energy and enthusiasm of the company, constantly on the clock, the cogs in her head are always turning. In fact, no one has actually confirmed if she does sleep. It’s considered one of the great mysteries of the Berkshires.

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Carolyn Jones

Carolyn Jones

Owner & Senior Accountant

Carolyn is a graduate of Smith College. Her business career began at the Orchards Hotel in Williamstown, where she was a front desk clerk but quickly worked her way through reservations, guest services, and landed in the accounting department. She moved through each position in the department and ended as the controller. Upon leaving the Orchards, she took over as the controller at Catamount Pellet Fuel Corporation where she remained for 9 years.In 2002, she started Custom Business Solutions with Lucy. At the end of their time with Catamount Pellet, they hatched the idea for CBSolutions. Carolyn is an avid New England Patriots fan, with them through thick and thin and on the rare occasion they lose it is highly recommended no one enter her office for a few days. Those daring enough to enter are never seen again.

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Chris Macksey

Chris Macksey

Operations Manager & Small Business Advisor

Chris graduated from Bryant University with a degree in Economics and Management. He has spent most of his career in Hospitality, Real Estate, Banking and Retail. Chris was most recently Branch Manager for Trustco Bank before joining Custom Business Solutions. Chris is Managing Partner of ILB Real Estate Holdings, LLC and the Catering Sous-Chef for Mezze Catering + Events. No one really knows what Chris does at CBS, but if you ask him he’ll say that he helps manage workflows, helps clients find the right technology stack for their business and develops digital marketing and promotion. Whatever that means.

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Jessica Miller

Jessica Miller

Associate Accountant

Jess graduated for Massachusetts College of Liberal Arts with a bachelors in Business but concentration in accounting. She started off college as a nursing student but  found out quickly a career in accounting was more her forte. She grew up in the small town of Lee and knew the Berkshires would always be her home. You can always find Jess at her desk constantly listening to rap music. When Jess is not hard at work she loves to spend time at home with her husband, dog, or her nieces or nephew. Jess also loves to bag groceries, so much so she won the New York state bagging championship and was sent to Las Vegas to compete in the nationals.

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Maddy

Maddy

Accounts Payable Specialist

A Berkshire native, Maddy splits her time as a hostess & waitress at Mezze Bistro & Bar & assisting at Custom Business Solutions. She takes great pride in being a part, however small, in two exceptional businesses that help the Berkshires thrive. After spending most of her working life in hospitality, Maddy aims to work hard with a smile & plans to pursue a degree in accounting. Maddy’s highest achievement was winning a Harry Potter short story contest in fourth grade; a national achievement. You can actually still order prints, a mousepad, a t-shirt or a mug, of Maddy’s smiling face on that day here. We recommend you get a mug, everyone else in the office has one.

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